Terms of Service

Effective October 2026

These Terms govern your use of CallMyLola’s website, phone, and text services (“Services”). By signing up or using the Services, you agree to these Terms. “You” means the account holder, usually an adult child or family member, and the senior they enroll (“Member”).

1. What CallMyLola is

CallMyLola connects Members with trained live agents by phone and text for scam verification, check-in calls, help with appointments and bills, and family updates, depending on the plan.

Our agents give general guidance only. We do not provide legal, financial, medical, or investment advice, and we are not a law enforcement agency.

2. Eligibility and Member consent

You must be 18 or older. If you enroll someone other than yourself, you confirm that the Member knows about and agrees to receive calls and texts from CallMyLola, or that you have legal authority to enroll them.

3. What our agents will never do

• Ask for passwords, PINs, full card numbers, or bank login details.
• Move money, make purchases, or access accounts for a Member.
• Pressure a Member to buy anything.

If anyone claiming to be CallMyLola asks for these, hang up and call us at (866) 269-5652.

4. No guarantee

We work hard to help Members spot scams, but we cannot guarantee that every scam, fraudulent charge, or loss will be detected or prevented. Final decisions about money, purchases, and personal matters remain with the Member.

5. Plans, billing, and cancellation

• Plans renew automatically each month, or each year on annual billing, until canceled. The price and billing cycle are shown at checkout.
• Cancel anytime by calling (866) 269-5652 or emailing support@callmylola.com. Cancellation takes effect at the end of the current billing period. No contracts and no cancellation fees.
• Payments are processed by a third-party payment processor. Refund Policy: Refund requests must be submitted within 30 days of purchase. Approved refunds will be issued to the original payment method. Subscription renewals and payments made after the 30-day period are non-refundable.
• We will notify you at least 30 days before any price change.

6. Calls, texts, and recordings

By enrolling, you and the Member agree to receive calls and text messages from CallMyLola related to the Services, including check-ins and alerts. Message frequency varies by plan. Message and data rates may apply. Reply STOP to opt out of texts or HELP for help. Consent to texts is not a condition of purchase. Calls may be recorded for quality, training, and Member safety.

7. Our agents

Our agents are based in the Philippines and trained to US standards. By using the Services, you understand that agents and service providers outside the United States may handle your information as described in our Privacy Policy.

8. Acceptable use

Please treat our agents with respect. We may suspend or end Services for abusive behavior, fraud, or misuse.

9. Limitation of liability

To the fullest extent allowed by law, CallMyLola is not liable for indirect, incidental, or consequential damages, or for losses caused by third parties such as scammers. Our total liability for any claim is limited to the amount you paid us in the 3 months before the claim.

10. Changes to these Terms

We may update these Terms. If changes are significant, we will notify you by email or text before they take effect. Continued use means you accept the updated Terms.

11. Governing law

These Terms are governed by the laws of the State of Nevada, without regard to conflict of law rules.

12. Contact us

CallMyLola, operated by MFBS LLC
Phone: (866) 269-5652
Email: support@callmylola.com