Privacy Policy
Effective October 2026
CallMyLola protects seniors from scams, so we take protecting their information seriously. This policy explains what we collect, how we use it, and your choices.
1. Information we collect
- Account information: your name, email, phone number, and billing details (card payments are handled by our payment processor; we do not store full card numbers).
- Member information: the senior’s name, phone number, address or zip code, preferred call times, emergency contacts, and notes you choose to share.
- Service records: call and text history, call recordings, and agent notes about scam checks and requests.
- Website data: basic usage data and cookies that help the site work and help us understand visits.
2. How we use it
- To provide the Services: answering calls, scam checks, check-ins, reminders, and alerts.
- To send family updates and alerts you’ve signed up for.
- To bill your account and provide customer support.
- To train agents and improve quality and safety.
- To comply with the law and protect Members from fraud.
3. Who we share it with
- Our agents and service providers, such as phone, text, payment, and software vendors, only as needed to run the Services.
- Family contacts you designate, for updates and alerts.
- Authorities, when required by law or to protect someone’s safety.
Text message opt-in data and consent are never shared with third parties for marketing purposes.
4. International handling
Our agents are based in the Philippines. Information needed to serve Members may be accessed from outside the United States, under confidentiality obligations and security controls.
5. How we protect it
We use access controls, encryption in transit, and agent confidentiality agreements. Agents never ask for passwords, PINs, or full account numbers. No system is perfectly secure, but we limit access to what each person needs.
6. How long we keep it
We keep information while your account is active and for up to 24 months afterward, unless the law requires longer. Call recordings are kept for 60 days.
7. Your choices
- Ask to see, correct, or delete your or your Member’s information by contacting us.
- Reply STOP to any text to opt out of messages.
- Unsubscribe from marketing emails using the link in any email.
California residents may have additional rights under California law, including the right to know, delete, and correct personal information. We will not discriminate against you for using these rights.
8. Children
Our Services are for adults. We do not knowingly collect information from children under 13.
9. Changes
We may update this policy and will post the new version here with a new effective date. Significant changes will be sent to you by email or text.
10. Contact us
CallMyLola, operated by MFBS LLC
(866) 269-5652
Email: support@callmylola.com